App / Casino
This page sets out the legal framework that governs your use of ko97. Access to our platform, account services and game content depends on your local law and eligible regions — please read these terms before continuing.
Our terms apply to every session, transaction and account interaction that takes place on ko97. We operate under a jurisdiction-dependent framework: what is available to you depends on the laws of your region and whether your location falls within an eligible area we serve. We do not make blanket legal claims about availability — if local law restricts access to casino games, sports markets or account services, those restrictions take precedence over anything stated here. When you use payment methods such as Rocket or Bank Transfer through your account, the transaction terms of those rails also apply alongside ours. We do not override the rules of a third-party payment provider; we only control the account-side record of your deposit or withdrawal request. Any dispute about a Rocket transfer, for example, should first be raised through your wallet account before escalating to our support route. We update these terms when our services change. The version shown on this page at the time you access it is the version in force. We do not send automatic notifications for every minor revision, so we encourage you to check this page periodically. Continued use of your account after a policy update means you accept the revised terms.
Not every part of your experience on ko97 falls under the same policy rules. Understanding what is and is not covered helps you know where to direct a question or dispute.
Creating, logging into and managing your ko97 account is fully covered by these terms. This includes email login, account verification steps and any changes you make to your profile or wallet settings from within the site.
Deposits and withdrawals processed through our account wallet — including those initiated via Rocket or Bank Transfer — are covered on our side. The payment provider's own terms govern the transfer leg outside our platform.
Game content, lobby displays, promotional notices and site copy published by ko97 fall under this policy. RTP data shown on individual game screens comes from the studio or provider and is not modified by us.
Links to external sites, studio lobbies from Joker, PG Soft, Bigtime Gaming or Habanero, and any third-party authentication tools operate under their own terms. We are not responsible for the content or policies of those third parties.
You hold practical rights over the data and records ko97 keeps on your behalf. These are not abstract — each one maps to a real action you can take through your account or by contacting our support route. To review your transaction history, open the wallet section of your account. Every deposit and withdrawal request is logged with a timestamp and method label, so a Rocket payment and a Bank Transfer request will both appear there with their status. If you spot an error in your account details — name, contact email or linked payment method — you can correct those from the account settings page. Where a field is locked for security reasons, contact support with a clear description of what needs updating. If you want to understand what account data we hold, raise the question through our published support route and we will respond with the relevant record summary. You may also request that your account be closed; submit that request in writing through the same route and we will process it in line with our data retention schedule.
Open the wallet section to see a full log of transactions, including Rocket deposits and Bank Transfer requests, each listed with status and timestamp.
Account settings let you update most profile fields directly. Locked fields require a written request through our support route before we can action the change.
Send your question through our published contact route. We will identify the relevant policy clause and respond with a clear explanation rather than a generic reply.
Submit a closure request in writing. We process it against our retention schedule and confirm when the account has been deactivated and data handled accordingly.
If this policy raises a question you cannot resolve by reading these terms, reach out through one of the routes below. We only publish routes that are actually monitored — do not rely on channels not listed here.
Send policy questions or account correction requests to our published support email. Include your account reference and a clear description of the issue so we can route it to the right team.
The live chat option in your signed-in account area connects you to an agent who can handle policy queries in real time. Availability is shown inside the chat widget when you open it.
The help section inside your account covers common policy questions, wallet records and how to submit a formal request. Start there before escalating to direct contact.
We handle account data carefully and with clear purpose. Here is how each area works in practice on ko97.
We collect account data — name, contact details, payment method references — only what is needed to operate your account and process transactions. We do not sell this data to third parties. Records are retained in line with our published retention schedule.
Our site uses cookies to keep your session active, remember lobby preferences and support mobile access across page loads. You can manage cookie settings through your browser. Disabling functional cookies may affect how your account loads.
Access to your account is protected by your login credentials. We recommend using a unique password and verifying your registered email is current. If you suspect unauthorised access, contact support through the published route immediately and do not log in further until resolved.
To request a correction to stored data, close your account or ask what records we hold, use the written contact route published on this page. We do not action data requests made verbally or through unverified channels.
These are the questions we see most often about our policy. If your question is not here, use the support contact routes listed above.
Access and eligibility depend on your local law and the region you are accessing from. These terms govern your use of the site where access is permitted. If local law in your area restricts access to casino or gaming services, those restrictions take precedence over anything in this policy.
We hold the details you provided when opening your account — name, contact email, payment method references such as Rocket or Bank Transfer — and a record of your transaction history. You can review transaction records directly in your account wallet without contacting support.
Most fields can be updated from the account settings page while logged in. If a field is locked — for example, the name tied to your Rocket wallet record — submit a correction request in writing through our support email with your account reference and the change needed.
Our policy covers the account-side record of your request. The transfer leg is governed by the payment provider's own terms. If a Rocket deposit does not appear in your account wallet after the expected time, raise it with us through live chat or email, and separately check your Rocket account for the transaction status.
Send a written closure request through our published support email. Include your account reference. We process the request against our data retention schedule and confirm by email when the account has been deactivated. Do not simply stop logging in — a formal request is required to trigger the closure process.
We update terms when our services change. The version on this page at the time you visit is the version in force. We do not send a notification for every revision. Check this page periodically, especially before making a significant account or payment action. Continued use after an update means you accept the revised terms.